Returns & Refunds

We hope you love you Lighthouse Sports purchase, but if not, you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at support@lighthousespts.com. Please include your full name and order number. You will receive a response within 2 business days.

If your return is accepted, we will send you a return authorization number and instructions on how and where to send your package. Shipping charges are not refundable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@lighthousespts.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please include images of your item, order number, and if you'd like a refund or replacement item. We will happily resolve this issue for you.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on monogrammed items, sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@lighthousespts.com.